Preliminary communication

https://doi.org/10.17559/TV-20151010074417

Automation of Process Performance Management in a Company

Nemanja Tasić orcid.org/0000-0003-0695-6671 ; University of Novi Sad, Faculty of Technical Sciences, Trg Dositeja Obradovića 6, 21000 Novi Sad, Serbia
Željko Đurić orcid.org/0000-0003-2335-1041 ; Bauxite Corporation Milici, Lukić Polje bb, 75446 Milići, Bosnia and Herzegovina
Dane Malešević ; Kralja Tvrtka I 25, 78400 Gradiška, Bosnia and Herzegovina
Rado Maksimović orcid.org/0000-0003-3551-1639 ; University of Novi Sad, Faculty of Technical Sciences, Trg Dositeja Obradovića 6, 21000 Novi Sad, Serbia
Nikola Radaković ; University of Novi Sad, Faculty of Technical Sciences, Trg Dositeja Obradovića 6, 21000 Novi Sad, Serbia

Abstract

The paper describes the automation of process performance management in a particular company, using specially developed client application. Performance management process is based on an analysis of data from the process. The main problem, of analysis in real cases, is the low availability of data from the process and the impossibility of obtaining the analysis results in real time. A detailed specification of business requirements related to performance management in the organization is presented as well as the way of application of WCF (Windows Communication Foundation) services, the concept of business intelligence, methodology for data warehousing DW (Data Warehousing), and application of Silverlight technology for solving this problem. In particular, it shows the implementation of Silverlight client application for processes performance management within the company.

Keywords

company; control; key performance indicators; process quality

Hrčak ID:

199157

URI

https://hrcak.srce.hr/199157

Publication date:

21.4.2018.

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