Review article
Antun Kraš
Boris Sviličić
Petar Čovo
Abstract
The requirements of the International Standard ISO 9001:2000 are applicable to maritime-related higher education. The implementation of this Standard is a strategic decision of a higher education institution. The institution establishes, documents, implements and maintains a quality management system, and continually improves its effectiveness in accordance with the requirements of the Standard. Within the quality management system, the higher education institution analyses customer needs, defines the processes that lead to providing education services that are acceptable to the customer, and keeps these processes under control. This enables the higher education institution to provide education that consistently fulfills these requirements. Top management provides evidence of its commitment to the development and implementation of the quality management system and the continual improvement of its effectiveness. Finally, the higher education institution plans and implements the monitoring, measurement, analysis and improvement of processes included in the quality management system.
Keywords
quality; quality policies; quality management; quality improvement
Hrčak ID:
19029
URI
Publication date:
20.12.2007.
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