Professional paper

https://doi.org/10.19279/TVZ.PD.2018-6-3-16

ERASMUS MOBILITY DECISION-MAKING PROCESS: DOES WEBSITE QUALITY MATTER?

Vida Senci orcid.org/0000-0001-5098-7382 ; Tehničko veleučilište u Zagrebu, Zagreb, Hrvatska
Pawel Brayla orcid.org/0000-0003-1535-5659 ; University of Lodz, ul. Uniwersytecka 3, 90-137 Łódź, Poland
Nataša Uzelac ; Tehničko veleučilište u Zagrebu, Zagreb, Hrvatska
Matjaž Debevc ; University of Maribor, Smetanova 17, 2000 Maribor, Slovenia

Abstract

The conducted research offers the findings
of a comparative analysis of a questionnaire
completed by incoming Erasmus+ students at two
Slovenian and two Croatian universities. Based
on the SERVQUAL model, the expectation and
perception of Erasmus + incoming students was
analysed through the following five dimensions:
tangibility, reliability, responsiveness, assurance,
and empathy. Focus of the research was on
students’ perception of the presented information
through two different channels: web site and
International Office, while it also aimed at
finding out whether the quality of the provided
information reflects on the decision-making
process. The results suggest that the student
decision-making process does depend on the
information provided by the institutional web
site; however, the results have also shown that
students prefer receiving the information from the
international officers due to their expertise and
individual attention that fits the needs of incoming
students.

Keywords

Erasmus +, visoko obrazovanje; internacionalizacija; studenstka razmjena; kvaliteta; web stranica

Hrčak ID:

209293

URI

https://hrcak.srce.hr/209293

Publication date:

18.9.2018.

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