Original scientific paper
https://doi.org/10.31341/jios.42.2.1
Beyond Knowledge Integration Barriers in ERP Implementations: An Institutional Approach
Victor Wilfredo Bohorquez Lopez
orcid.org/0000-0002-1504-5899
; Facultad de Ciencias Empresariales y Económicas Universidad de Lima, Lima, Perú
Abstract
The objective of the article is to go beyond the knowledge integration barriers in ERP implementations by analyzing structural, technological, intellectual and socioemotional barriers that appear during an ERP implementation project. Using an action research methodology, the article provides some hints highlighting the knowledge integration process, and proposing an Institutional Model of ERP Knowledge Integration where ERP “best-practices” affect and are affected by institutional logics through legitimacy and isomorphism mechanisms, showing two processes of institutionalization: (1) processes that challenge knowledge integration barriers by embedding ERP “best-practices” in the expected formal functioning of the organization as well as in the routines and habits of employees; and (2) processes that operate as drivers of evolution and change by embedding the institutional logics and new requirements within ERP “best-practices”.
Keywords
ERP; institutional logics; action research; institutional theory; knowledge integration
Hrčak ID:
212195
URI
Publication date:
10.12.2018.
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