Original scientific paper

https://doi.org/10.18045/zbefri.2019.1.235

Do high performance work systems enhance business performance? Examining the mediating influence of total quality management

Emilio Ruiz orcid.org/0000-0002-5936-7654 ; PhD of University of Castilla-La Mancha, Faculty of Law of Social Sciences, Ronda de Toledo s/n, 13071 Ciudad Real
Jesús David Sánchez de Pablo orcid.org/0000-0002-0914-0902 ; Assistant Professor, University of Castilla-La Mancha, Faculty of Law of Social Sciences, Ronda de Toledo s/n, 13071 Ciudad Real, Spain
Rosa M. Muñoz ; Full Professor, University of Castilla-La Mancha, Faculty of Law of Social Sciences, Ronda de Toledo s/n, 13071 Ciudad Real
Isidro Peña ; Assistant Professor, University of Castilla-La Mancha, Faculty of Law of Social Sciences, Ronda de Toledo s/n, 13071 Ciudad Real

Abstract

This paper analyses the effect of High-Performance Work Systems (HPWS) and Total Quality Management (TQM) on business performance. An extensive literature review made it possible to establish four hypotheses, along with a comprehensive path model of relationships tested by means of structural equation modelling (SEM) using the partial least squares (PLS) technique. The results show that HPWS positively influence business performance and TQM which, in return, directly improves business performance and mediates in the HPWS-business performance relationship. Upon considering these conclusions, we can, therefore, state that the integration of both human resource management and total quality management is a key strategy for a company.

Keywords

high performance work systems; total quality management; mediation; business performance; partial least square

Hrčak ID:

221683

URI

https://hrcak.srce.hr/221683

Publication date:

28.6.2019.

Article data in other languages: croatian

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