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Original scientific paper

Role stress and turnover intention in hotels: the mediating role of organizational enthusiasm and unstimulating work

Yilmaz Akgunduz ; Dokuz Eylül University Seferihisar Fevziye Hepkon School of Applied Sciences İzmir, Turkey
Dilek Acar Gürel ; Anadolu University, Vocational School, Department of Tourism and Hotel Management, Eskişehir, Turkey

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page 222-238

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Because it is a prevalent problem in the hospitality sector, turnover is studied widely. To handle this problem, it is critical to examine employees' turnover intentions. This study therefore investigated the relationship between turnover intention and role stress, and the mediating role of organizational enthusiasm and unstimulating work. Data was collected from 418 respondents working in 5-star hotels in Turkey. The results reveal a positive relationship between role stress and turnover intention, and that organizational enthusiasm and unstimulating work play mediating roles. This paper discusses the implications of these findings and makes a number of practical recommendations.


role stress; turnover intention; enthusiasm; unstimulating work; Turkey

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