Original scientific paper
https://doi.org/10.31306/s.62.1.6
Employee satisfaction survey in hotel industry
Snježana Kirin
orcid.org/0000-0002-1349-6629
; Veleučilište u Karlovcu, Karlovac, Hrvatska
Barbara Šimić
; Veleučilište u Karlovcu, Karlovac, Hrvatska
Abstract
Job satisfaction is a set of positive or negative feelings employees experience in their work, and they relate to various factors: co-workers, job description, superiors, pay, working conditions, hours, promotion, acknowledgement, status, success, responsibility, safety, possibility for further development and other.
Employee satisfaction was investigated using the close-ended survey questionnaire method and it included the following employees of a hotel: server, waiter, sous-chef and chef. The survey questionnaire consisted of 14 parts and a total of 24 questions, including both general questions and those directly affecting the employees’ satisfaction at work (pay, hours, safety at work, work place, organisation, awareness and other). The analysis of the answers showed that the employees are satisfied with the work place on all counts, with the employee satisfaction percentage ranging from 77% to 100%, depending on the question.
Keywords
hotel industry; satisfaction at work; survey questionnaire
Hrčak ID:
236605
URI
Publication date:
3.4.2020.
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