Technical gazette, Vol. 27 No. 4, 2020.
Original scientific paper
https://doi.org/10.17559/TV-20190131225425
Contribution to the Theory of the Business Success of Transport Organizations
Nena Tomović
orcid.org/0000-0003-3787-0520
; University Business Academy, Cvećarska 2, 21 000 Novi Sad, Serbia
Milos Arsić
; High shipping school of academic studies, Bulevar vojvode Mišića 37, 11 000 Belgrade, Serbia
Radoljub Tomić
; Fakultet za informacione tehnologije i inženjerstvo, Jurija Gagarina 149a, 11 000 Belgrade, Serbia
Ištvan Bodolo
; University Business Academy, Cvećarska 2, 21 000 Novi Sad, Serbia
Desanka Vlačić
; Faculty of Traffic and Communications and Logistics-Budva, Žrtava fašizma bb, 85310 Budva, Montenegro
Abstract
The intensive development of the transport market, the complex demands of transport service users, the growing pressure of competition, the change in values and technical and technological advances forced transport organizations to apply new ways of solving problems related to the survival and business success. Sustainable management of a transport organization is a complex management challenge, first of all in the field of defining key performance and indicators, based on which it is possible to monitor and measure business results. In this respect, the work with an appropriate selection of key performance and indicators has created a framework for the integration of economic, social requirements, requirements for environmental sustainability and performance management. In this way, a set of indicators was developed, which are a measurable category and enable continuous monitoring, business performance of the organization. Bearing in mind certain specificities that are manifested in the business of organizations, both in Serbia and throughout the region, the key contribution of the work can be the research of critical success factors that can be important for the successful operation of transport organizations.
Keywords
business success; critical success factors; indicators; key performance; transport organization
Hrčak ID:
242307
URI
Publication date:
15.8.2020.
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