Preliminary communication

https://doi.org/10.31803/tg-20200711221534

Electromobility and Its Effects on Automotive Workshops

Helmut Ropin ; Industrial Management, FH JOANNEUM, Werk-VI-Straße 46, Kapfenberg, A-8605, Austria
Robert Supan ; Industrial Management, FH JOANNEUM, Werk-VI-Straße 46, Kapfenberg, A-8605, Austria

Abstract

Due to stricter CO2 emission limits, new competitors and imminent driving bans, electromobility has registered high growth rates in Austria. The rising number of electric vehicles not only has an impact on automobile production and its suppliers, but also on the after-sales business with the focus on the repair market. In order to meet these requirements, automotive workshops have to redesign and realign their organizational structures and they have to compensate their decreasing service-revenues. Electromobility requires additional qualification and training of employees and the expansion of technical equipment. Small workshops especially are facing this challenge. In order to obtain an answer to the current status of service companies, a qualitative study was carried out and the status was determined based on expert interviews. Recommendations for action can be derived as a result and it can be shown that there is a big difference between the independent and authorised workshops.

Keywords

after-sales business; automotive after-sales; automotive workshops; electromobility

Hrčak ID:

243670

URI

https://hrcak.srce.hr/243670

Publication date:

14.9.2020.

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