Original scientific paper
https://doi.org/10.2478/bsrj-2020-0022
An Investigation of Business Process Maturity: Report on Croatian Companies
Ljubica Milanović Glavan
orcid.org/0000-0003-1629-2354
; University of Zagreb, Faculty of Economics and Business, Croatia
Abstract
Background: Nowadays, organizations try to improve their performance by focusing on the business process orientation (BPO) perspective. This perspective views companies as a mixture of unified business processes. A few methodologies can be used for analysing BPO maturity state. The maturity model shows the level of acceptance of the process-oriented approach in the business practice of a certain company. Recognizing different BPO levels can help companies execute, improve and manage their processes. Objectives: The primary aim of this research is to give a report on BPO maturity of Croatian companies and to stress the importance of key turning points. Methods/Approach: The cluster analysis method was used to analyse the survey results. Results: Croatian companies are currently evolving from the Defined level to the Linked level of BPO maturity. Conclusions: The results of the cluster analysis have shown that companies in Croatia have to improve all key turning points, with a special emphasis on the strategic view.
Keywords
process management; business maturity; cluster analysis; Croatian companies; turning points
Hrčak ID:
244817
URI
Publication date:
13.10.2020.
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