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The State of Service Related Competences in Montenegro

Jelena Šaković Jovanović ; University of Montenegro, Montenegro
Sanja Peković ; University of Montenegro, Montenegro
Branko Bošković orcid.org/0000-0001-6967-6795 ; University of Donja Gorica, Montenegro

Abstract

European business sector pays more increasing attention ever to competences, such as the sense of initiative and Service related skills. Social, Personal, and Organizational Competences are becoming competitive factors in the service economy, even though these competences are mainly being acquired in informal contexts. Still, there are no opportunities to acquire these competences at most universities. It was the main reason for conducting research and developing the Erasmus+ project E-VIVA project, with the aim to develop a learning approach for Service Related Competences in Higher Education. The University of Montenegro and the University of Donja Gorica are involved as partners on the E-VIVA project in the research of the state of the art of Service Related Competences in Montenegro. Accordingly, the two institutions performed joint research in the field through three instruments: desk research, online questionnaires, and an interview. Target groups for the research were: students, HEI, enterprises, administration, Chamber of Commerce. In this paper, the results of the research are presented, with a special focus on results obtained in online questionnaires. The main reason for that research is to evaluate a current state of Service related competences in Montenegro and to develop a model for the improvement of these competences in Higher education, in order to improve the employability of future graduates.

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Keywords

Hrčak ID:

251021

URI

https://hrcak.srce.hr/251021

Publication date:

31.10.2019.

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