Preliminary communication

https://doi.org/10.17559/TV-20201208132214

Relationship between Continuous Improvement and Internal Process Performance; the Role of Management Support

Vesna Sesar* orcid.org/0000-0002-4447-9485 ; University North, University center Varaždin, Jurja Križanića 31b, 42000 Varaždin, Croatia
Anica Hunjet ; University North, University center Varaždin, Jurja Križanića 31b, 42000 Varaždin, Croatia

Abstract

Many papers state the significant role of continuous improvement (CI) in achieving efficient and effective organization. Process performance can be enhanced with CI practice since it can create knowledge about the process and make process change happen. The emphasis of the research was placed on adopting continuous improvement system in organizations which then supports a positive effect on internal process performance. In this relation, management support was analysed as a moderator variable that can strengthen the relationship between continuous improvement system and internal process performance. In order to examine the set hypothesis, a research model was developed, and a survey was conducted on 113 Croatian companies that hold ISO 9001 certificate. To analyse this relation, regression analysis was performed. The results of the study showed that the link between continuous improvement system and internal processes performance is significant. Also, the results confirmed that management support strengthens the relationship between continuous improvement system and process performance.

Keywords

continuous improvement; internal process performance; kaizen; management; management support

Hrčak ID:

265180

URI

https://hrcak.srce.hr/265180

Publication date:

7.11.2021.

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