Review article
https://doi.org/10.31297/hkju.21.4.2
Implementation and Application of Artificial Intelligence in Selected Public Services
Nikola Štefanišinová
; Faculty of Economics, Matej Bel University, Banská Bystrica, Slovakia
Nikoleta Jakuš Muthová
; Faculty of Economics, Matej Bel University, Banská Bystrica, Slovakia
Jana Štrangfeldová
; Faculty of Economics, Matej Bel University, Banská Bystrica, Slovakia
Katarína Šulajová
; Faculty of Economics, Matej Bel University, Banská Bystrica, Slovakia
Abstract
Data-intensive technologies, such as artificial intelligence, imply huge opportunities for transforming the delivery of healthcare and social services, improving people’s quality of life and working in the health and welfare system. The aim of this paper is to present examples of the implementation of artificial intelligence techniques in healthcare and social services and to sketch the trends and challenges in the adoption of artificial intelligence techniques, with an emphasis on the public sector and selected public services. Analysis is based on a realistic assessment of current artificial intelligence technologies and their anticipated development. Besides the benefits and potential opportunities for healthcare and social services, there are also challenges for governments. Understanding the huge potential of artificial intelligence as well as its limitations will be a key step forward, but it is essential to avoid the trap of an overestimation of artificial intelligence potential.
Keywords
artificial intelligence; public services; healthcare services; social services
Hrčak ID:
269649
URI
Publication date:
30.12.2021.
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