Original scientific paper

Benchmarking User Perceived Impact for Web Portal Success Evaluation

Daniel Delić ; Frei Universitat Berlin, Germany
Hans-J. Lenz ; Frei Universitat Berlin, Germany

Abstract

We describe an approach for success evaluation of Web portals by benchmarking user perceived impact with Multiple-Criteria Decision Analysis (MCDA). For impact measurement a questionnaire is used. The method is applied in a case study of four eGovernment portals and results are discussed.

Keywords

Portal success evaluation; user perceived impact; benchmarking; MCDA

Hrčak ID:

25932

URI

https://hrcak.srce.hr/25932

Publication date:

21.7.2008.

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