Original scientific paper
https://doi.org/10.1080/1331677X.2022.2058976
Integrating artificial intelligence for knowledge management systems – synergy among people and technology: a systematic review of the evidence
Rashmi Yogesh Pai
Ankitha Shetty
Adithya D. Shetty
Rakshith Bhandary
Jyothi Shetty
Santosh Nayak
Tantri Keerthi Dinesh
Komal Jenifer D'souza
Abstract
This paper analyses Artificial Intelligence (AI) and Knowledge
Management (KM) and focuses primarily on examining to what
degree AI can help companies in their efforts to handle information and manage knowledge effectively. A search was carried out
for relevant electronic bibliographic databases and reference lists
of relevant review articles. Articles were screened and the eligibility was based on participants, procedures, comparisons, outcomes
(PICO) model, and criteria for PRISMA (Preferred Reporting Items
for Systematic Reviews). The results reveal that knowledge management and AI are interrelated fields as both are intensely connected to knowledge; the difference reflects in how – while AI
offers machines the ability to learn, KM offers a platform to better
understand knowledge. The research findings further point out
that communication, trust, information systems, incentives or
rewards, and the structure of an organization; are related to
knowledge sharing in organizations. This systematic literature
review is the first to throw light on KM practices & the knowledge
cycle and how the integration of AI aids knowledge management
systems, enterprise performance & distribution of knowledge
within the organization. The outcomes offer a better understanding of efficient and effective knowledge resource management
for organizational advantage. Future research is necessary on
smart assistant systems thus providing social benefits that
strengthen competitive advantage. This study indicates that
organizations must take note of definite KM leadership traits and
organizational arrangements to achieve stable performance
through KM.
Keywords
Knowledge management (KM); artificial intelligence (AI); information technology; the relationship between KM & AI; integration of KM and AI; exploring AI technology in management; knowledge sharing; knowledge repositories
Hrčak ID:
303030
URI
Publication date:
31.3.2023.
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