Original scientific paper
https://doi.org/10.1080/1331677X.2022.2059691
Satisfaction of inpatients with health care facilities and medical services in Slovak Republic
Beata Gavurova
Matus Kubak
Abstract
Evaluation of the healthcare facilities and inpatients satisfaction
with healthcare services is a decisive point in the healthcare
enhancement process. The aim of the study is to map the overall
inpatients satisfaction with provided healthcare by healthcare
facilities and its determinants in Slovak republic by using data
from ranking of healthcare facilities published by Institute for
Economic and Social Reforms (INEKO, 2021). Visual descriptive
analysis reveals that there exist relatively large regional differences among inpatients satisfaction. Data indicates that there is no
significant relationship between inpatient satisfaction and the
number of inpatients per doctor; that there exists a negative
nexus between complexity of provided healthcare and the overall
inpatient satisfaction; and that positive relationship between the
complexity and severity of treated diagnosis and the overall
inpatient satisfaction can be observed. Regression analysis results
indicate that inpatient satisfaction is positively linked to quality of
the provided healthcare, overall rating of the hospital and to university hospitals; and negatively affected by operated inpatients
to number of nurses ratio, reoperation, total rehospitalization
within 30 days and to number of hospitalized inpatients.
Keywords
Inpatientssatisfaction; case mix index; evidence-based hospital referrals; regression analysis; quality of provided health care; Slovak republic
Hrčak ID:
303033
URI
Publication date:
31.3.2023.
Visits: 479 *