Original scientific paper
Internal Quality Audit and Quality Standards as a Method of Quality Improvement at the Department of Ophthalmology, University Hospital
Mirjana Nasić
Rajko Pokupec
Damir Katušić
Pavle Miklić
Ivan Suić
Slobodan Galić
Abstract
Quality assessment of clinical health care with the programme of quality standard is a method of health management,
through which better efficiency and safety of health outcomes can be achieved. In the period from 2002 to 2004, a
pilot program of quality has been carried out on the Department of Ophthalmology, University Hospital Center in
Zagreb. Seven internal audit teams of hospital commission and teams of hospital departments were evaluating introducing
practice for quality standards every three months. In the period of two years improvement in all standards of
quality has been noticed (expressed in percent of progress towards the ideal result of 100%): personnel 20%, patient
rights 15%, medical equipment 40%, quality of emergency service 60%, implementation of clinical guidelines and criteria
for elective admission 55%, quality of risk prevention 70%, quality of medical records 60%. The two-years-improvement
dynamics of about 46%, first year 24%.
Keywords
ophthalmology; health care reform; standards; quality; guidelines; patient rights
Hrčak ID:
27904
URI
Publication date:
20.6.2005.
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