Original scientific paper
https://doi.org/10.37741/t.71.3.7
Work Values, Travel Satisfaction, and Organizational Injustice as Antecedents of Corporate Travel Policy Compliance
Anneli Douglas
orcid.org/0000-0003-2132-9123
; Tourism Management, Department of Marketing Management, University of Pretoria, Hatfield, South Africa
Mnandi Weber
; Tourism Management, Department of Marketing Management, University of Pretoria, Hatfield, South Africa
Abstract
Despite the Covid-19 pandemic, business travel spending is expected to reach two-thirds of the pre-pandemic levels in 2022. Therefore, travel policies remain essential for reducing travel expenses and managing traveller behaviour. A significant challenge for a company is to ensure compliance with its travel policy. This study uses the equity theory and person-organization fit model to understand non-compliance with travel policies. Two hundred and five responses were collected from corporate travellers employed in South Africa via an online survey. The results revealed that work values and perceived organizational injustice could influence corporate travel policy compliance. This study is the first to investigate the influence of work values, travel satisfaction, and organizational injustice on unethical decision-making and behaviour in a corporate travel context.
Keywords
corporate travel; organizational injustice; policy compliance; travel policy; travel satisfaction; work values
Hrčak ID:
305384
URI
Publication date:
4.7.2023.
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