Original scientific paper

https://doi.org/10.22598/at/2023.35.2.137

WORK STRESS IN HOSPITALITY

Éva Fenyvesi orcid.org/0000-0002-1500-9409 ; Budapest Business School, Faculty of Commerce, Hospitality and Tourism, Budapest, Hungary
Fanni Kondár ; Internetplaza Kft., Újlengyel, Hungary
Andrea Sólyom orcid.org/0000-0001-7634-6364 ; Budapest Business School, Faculty of Commerce, Hospitality and Tourism, Budapest, Hungary
Ilona Kovács Székely ; Budapest Business School, Faculty of Commerce, Hospitality and Tourism, Budapest, Hungary

Abstract

The aim of this research is to examine (1) the most common stress factors in the Hungarian hospitality industry, (2) how often workers are exposed to stress, (3) the relationship between job turnover and stress, and (4) the extent to which stress tolerance is influenced by the motivation of employees. The survey was based on an online questionnaire completed by 482 hospitality workers. The data was analyzed by examining percentage distributions, cross-tabulating, descriptive statistics, and principal component analysis. The results show that in hospitality, the most frequent stressors are task overload, low salary, uncomfortable atmosphere and management style, expectations that contradict or mutually excluding each other, and inadequate working conditions. Almost all respondents had already encountered symptoms of stress and, independently from gender or age, they mostly had the form of emotional, physical, or mental fatigue.

Keywords

hospitality; work stress; stressors; motivation; staff turnover

Hrčak ID:

311770

URI

https://hrcak.srce.hr/311770

Publication date:

20.12.2023.

Article data in other languages: croatian

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