Health Bulletin, Vol. 10 No. 1, 2024.
Professional paper
ANALYSIS OF HEALTHCARE QUALITY: PUBLIC CLINICS AND PRIVATE REHABILITATION CENTERS FROM PATIENTS' PERSPECTIVE
Darko Bilić
orcid.org/0000-0003-1123-5545
; Rehabilitation Center „Život”, 88 000 Mostar, Bosnia and Herzegovina
*
Antonija Hrkać
orcid.org/0000-0001-9513-9977
; Faculty of Health Studies, University of Mostar, 88 000 Mostar, Bosn i a and Herzegovina
Jure Mandić
orcid.org/0009-0000-4436-9182
; Rehabilitation Center „Život”, 88 000 Mostar, Bosnia and Herzegovina
* Corresponding author.
Abstract
Introduction: Continuous analysis of healthcare quality is crucial to ensure optimal health experiences for patients. In this study, we focus on comparing the quality of care provided between public clinics and private rehabilitation centers, considering the perspective of patients.
Objective: To examine the attitudes of the general population towards satisfaction with care provided in private rehabilitation centers compared to public institutions of physical medicine.
Materials and methods: In this cross sectional study conducted in February 2023, 125 participants were surveyed via an online Google Form to gather sociodemographic data and explore perceptions of physical therapy. The subsequent statistical analysis, using Microsoft Excel 2007 and IBM SPSS 2 3.0, encompassed descriptive and inferential statistics, revealing significant insights into respondents' perspectives and forming the foundation for a comprehensive discussion.
Results: Research results indicate higher satisfaction with care provided in private centers compared to public institutions, while simultaneously highlighting issues with the organization of the public sector system. The findings suggest that both types of institutions excel in specific areas, with other areas identified as potent ial areas for improvement.
Conclusion: Based on the analysis of patient perspectives, we conclude that both public clinics and private rehabilitation centers play a pivotal role in providing quality healthcare. While public clinics emphasized their role in accessibility and comprehensive care, private rehabilitation centers stood out for their personalized approach, prompt patient reception, and utilization of manual techniques.
Keywords
healthcare quality analysis; public clinics; private rehabilitation centers; patients' perspective
Hrčak ID:
317559
URI
Publication date:
28.5.2024.
Visits: 78 *