Preliminary communication
https://doi.org/10.56321/IJMBS.10.16.34
TOWARDS A UNIVERSAL DEFINITION OF SERVICE INNOVATION
Sipho Selatole Makgopa
; University of South Africa, Pretoria, South Africa
Abstract
Adopting the principles of a systematic review, this paper aims to review the previous literature for the period 2007-2022, synthesise towards the definition of service innovation focusing on published scholarly papers on service innovation, and further identify future research directions on the concept. This paper critically reviewed and discussed previous scholarly papers on service innovations using inclusion and exclusion criteria. This study demonstrates that the definition of service innovation is a multi-dimensional term that requires further scrutiny by providing an expanded definition. This paper concludes by providing future research directions.
Keywords
services; service innovation; innovation management
Hrčak ID:
323480
URI
Publication date:
10.12.2024.
Visits: 0 *