Review article

A model for implementing TQM in the graphic arts industry

Davor Donevski orcid.org/0000-0003-3837-0456 ; Faculty of Graphic Arts, Getaldiceva 2, Zagreb, Croatia
Diana Milčić ; Faculty of Graphic Arts, Getaldiceva 2, Zagreb, Croatia
Dubravko Banić ; Faculty of Graphic Arts, Getaldiceva 2, Zagreb, Croatia

Abstract

The most important criterion for pronouncing a certain production process to be successful is that it produces products of the desired quality level. Attaining quality is the aim of every production process. Achieving superior quality is possible by ensuring that a production process is being conducted under the best possible conditions. Another important step toward quality is employee education. Ensuring the best production conditions and the best education of employees requires enormous investments and does not lead toward optimization because the costs of quality become too high. Printed material has the aim of meeting certain requirements for quality in order to successfully transfer the message to consumers on the competitive market. In the production process of this dynamic, every fault results with delays in delivery and quality reduction. This paper investigates current approach to quality in the graphic arts industry, and elaborates the model of applying knowledge from the field of quality management to the printing industry.

Keywords

graphic arts; print production; quality; TQM

Hrčak ID:

34949

URI

https://hrcak.srce.hr/34949

Publication date:

31.3.2009.

Article data in other languages: croatian

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