Original scientific paper
FRAMEWORK FOR PERFORMANCE MEASUREMENT IN HOSPITALITY INDUSTRY – CASE STUDY SLOVENIA
Gordana Ivankovič
Sandra Janković
Milena Perišić
Abstract
Hotel organizations in transition economies must create effective competitive methods for survival,
since they exist in an environment where both customer and investor are demanding more from every
organization. In search of solutions they should use performance measurement system that meets the
requirements of a changed environment.
The aim of this paper is to present how developed is performance measurement in hotel
organizations in Slovenia. The article is based on the research carried out in Slovenia in hotels with
over 100 rooms. First the necessary information for various decision-making levels will be introduced
together with the criteria for efficiency measurement and then the basic hypothesis will be tested by
relevant statistical methods.
Keywords
Performance Measurement; Financial and non-Financial Measures; Hotel industry
Hrčak ID:
59415
URI
Publication date:
30.9.2010.
Visits: 2.368 *