hrcak mascot   Srce   HID

Original scientific paper

THE IMPACT OF PSYCHOLOGICAL CONTRACT ON RELATIONSHIP QUALITY IN FINANCIAL SERVICES MARKET

Mario Pepur ; Faculty of Economics Split, University of Split, Split, Croatia
Zoran Mihanović ; Faculty of Economics Split, University of Split, Split, Croatia
Sandra Pepur ; Faculty of Economics Split, University of Split, Split, Croatia

Fulltext: english, pdf (134 KB) pages 89-98 downloads: 1.411* cite
APA 6th Edition
Pepur, M., Mihanović, Z. & Pepur, S. (2013). THE IMPACT OF PSYCHOLOGICAL CONTRACT ON RELATIONSHIP QUALITY IN FINANCIAL SERVICES MARKET. Croatian Operational Research Review, 4 (1), 89-98. Retrieved from https://hrcak.srce.hr/97385
MLA 8th Edition
Pepur, Mario, et al. "THE IMPACT OF PSYCHOLOGICAL CONTRACT ON RELATIONSHIP QUALITY IN FINANCIAL SERVICES MARKET." Croatian Operational Research Review, vol. 4, no. 1, 2013, pp. 89-98. https://hrcak.srce.hr/97385. Accessed 25 Sep. 2020.
Chicago 17th Edition
Pepur, Mario, Zoran Mihanović and Sandra Pepur. "THE IMPACT OF PSYCHOLOGICAL CONTRACT ON RELATIONSHIP QUALITY IN FINANCIAL SERVICES MARKET." Croatian Operational Research Review 4, no. 1 (2013): 89-98. https://hrcak.srce.hr/97385
Harvard
Pepur, M., Mihanović, Z., and Pepur, S. (2013). 'THE IMPACT OF PSYCHOLOGICAL CONTRACT ON RELATIONSHIP QUALITY IN FINANCIAL SERVICES MARKET', Croatian Operational Research Review, 4(1), pp. 89-98. Available at: https://hrcak.srce.hr/97385 (Accessed 25 September 2020)
Vancouver
Pepur M, Mihanović Z, Pepur S. THE IMPACT OF PSYCHOLOGICAL CONTRACT ON RELATIONSHIP QUALITY IN FINANCIAL SERVICES MARKET. Croatian Operational Research Review [Internet]. 2013 [cited 2020 September 25];4(1):89-98. Available from: https://hrcak.srce.hr/97385
IEEE
M. Pepur, Z. Mihanović and S. Pepur, "THE IMPACT OF PSYCHOLOGICAL CONTRACT ON RELATIONSHIP QUALITY IN FINANCIAL SERVICES MARKET", Croatian Operational Research Review, vol.4, no. 1, pp. 89-98, 2013. [Online]. Available: https://hrcak.srce.hr/97385. [Accessed: 25 September 2020]

Abstracts
The theoretical arguments of the psychological contracts arise from the social exchange theory. According to this theory, all the parties involved in any type of relationships want to build a relationship based on mutual respect and fairness. The main goal of this paper is to explore the influence that psychological contracts have on the quality of the business-to-business relationship in the financial services market. The research conducted in this paper continued the pioneer work of Kingshott and Pecotich (2007) and by extending their conceptual model it provided the theoretical and practical insights specific to the business-to-business market. In the empirical part of the paper, the relationship between hotels and financial institutions in the Republic of Croatia is tested using the canonical correlation analysis. The results of the analysis confirm that the psychological contracts
have an influence on the relationship quality between the partners in the financial services market.

Keywords
Psychological contract; Relationship quality; Business-to-business marketing

Hrčak ID: 97385

URI
https://hrcak.srce.hr/97385

Visits: 1.644 *