hrcak mascot   Srce   HID

Pregledni rad

Communications Centre Model in Insurance Business

Danijel Bara
Nedjeljko Knežević

Puni tekst: hrvatski, pdf (183 KB) str. 264-269 preuzimanja: 540* citiraj
APA 6th Edition
Bara, D. i Knežević, N. (2013). Model komunikacijskog centra u osiguranju. Ekonomski vjesnik, XXVI (1), 264-269. Preuzeto s
MLA 8th Edition
Bara, Danijel i Nedjeljko Knežević. "Model komunikacijskog centra u osiguranju." Ekonomski vjesnik, vol. XXVI, br. 1, 2013, str. 264-269. Citirano 26.10.2020.
Chicago 17th Edition
Bara, Danijel i Nedjeljko Knežević. "Model komunikacijskog centra u osiguranju." Ekonomski vjesnik XXVI, br. 1 (2013): 264-269.
Bara, D., i Knežević, N. (2013). 'Model komunikacijskog centra u osiguranju', Ekonomski vjesnik, XXVI(1), str. 264-269. Preuzeto s: (Datum pristupa: 26.10.2020.)
Bara D, Knežević N. Model komunikacijskog centra u osiguranju. Ekonomski vjesnik [Internet]. 2013 [pristupljeno 26.10.2020.];XXVI(1):264-269. Dostupno na:
D. Bara i N. Knežević, "Model komunikacijskog centra u osiguranju", Ekonomski vjesnik, vol.XXVI, br. 1, str. 264-269, 2013. [Online]. Dostupno na: [Citirano: 26.10.2020.]

The aim of this paper is to define a communications centre model in an insurance company that essentially has two objectives. The first objective is focused on providing quality support with the sales process thereby creating a strategic advantage over the competition while the second objective is focused on improving the link between internal organizational units whose behaviour can often render decision-making at all levels difficult. The function of sales is fundamental for an insurance company. Whether an insurance company will fulfil its basic function, which is transfer of risk from the insured party to the insurer who agrees tonreimburse incidental damages to the damaged party and distribute them among all members of the risk group on the principles of reciprocity and solidarity, depends on successful sales and billing (Andrijašević &
Petranović, 1999). For an insurance company to operate successfully in a demanding market, it is necessary to meet the needs of potential clients who then must be at the centre of all the activities of the insurer. A satisfied policy holder, who is respected by the insurer as a partner, is a guarantee that the sales of insurance services will be successful and that the insured party will come back to the same insurance company. In the era of globalization and all-pervading new technologies and modes of communication, policy holders need
to be able to communicate with insurance company employees. Quality communication is a good foundation for a sales conversation. A fast flow of all types of information within an organisation using a single communication module makes decision-making at all levels quicker and easier.

Ključne riječi
organizational management; communications centre; customer relations; strategic management

Hrčak ID: 108213



Posjeta: 754 *