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Prioritization of balanced scorecard measurement indicators as a process management approach via fuzzy AHP: case study in automotive industry

Malý Ozlem Senvar ; Industrial Engineering Department, Faculty of Engineering, Marmara University, 34722 Goztepe, Istanbul, Turkey
Ozalp Vayvay ; Industrial Engineering Department, Faculty of Engineering, Marmara University, 34722 Goztepe, Istanbul, Turkey
Eda Kurt ; Engineering Management Department, Institute of Pure & App. Sci., Marmara University, 34722 Goztepe, Istanbul, Turkey
Sergej Hloch   ORCID icon orcid.org/0000-0003-4066-0620 ; Faculty of Manufacturing Technologies of Technical Universtity of Košice with a seat in Prešov, Bayerova 1, 080 01 Prešov, Slovak Republic and Institute of Geonics AS CR, v. v. i., Studentska 1768, 708 00 Ostrava-Poruba, Czech Republic

Puni tekst: engleski, pdf (1 MB) str. 155-162 preuzimanja: 799* citiraj
APA 6th Edition
Senvar, M.O., Vayvay, O., Kurt, E. i Hloch, S. (2014). Prioritization of balanced scorecard measurement indicators as a process management approach via fuzzy AHP: case study in automotive industry. Tehnički vjesnik, 21 (1), 155-162. Preuzeto s https://hrcak.srce.hr/116588
MLA 8th Edition
Senvar, Malý Ozlem, et al. "Prioritization of balanced scorecard measurement indicators as a process management approach via fuzzy AHP: case study in automotive industry." Tehnički vjesnik, vol. 21, br. 1, 2014, str. 155-162. https://hrcak.srce.hr/116588. Citirano 26.02.2021.
Chicago 17th Edition
Senvar, Malý Ozlem, Ozalp Vayvay, Eda Kurt i Sergej Hloch. "Prioritization of balanced scorecard measurement indicators as a process management approach via fuzzy AHP: case study in automotive industry." Tehnički vjesnik 21, br. 1 (2014): 155-162. https://hrcak.srce.hr/116588
Harvard
Senvar, M.O., et al. (2014). 'Prioritization of balanced scorecard measurement indicators as a process management approach via fuzzy AHP: case study in automotive industry', Tehnički vjesnik, 21(1), str. 155-162. Preuzeto s: https://hrcak.srce.hr/116588 (Datum pristupa: 26.02.2021.)
Vancouver
Senvar MO, Vayvay O, Kurt E, Hloch S. Prioritization of balanced scorecard measurement indicators as a process management approach via fuzzy AHP: case study in automotive industry. Tehnički vjesnik [Internet]. 2014 [pristupljeno 26.02.2021.];21(1):155-162. Dostupno na: https://hrcak.srce.hr/116588
IEEE
M.O. Senvar, O. Vayvay, E. Kurt i S. Hloch, "Prioritization of balanced scorecard measurement indicators as a process management approach via fuzzy AHP: case study in automotive industry", Tehnički vjesnik, vol.21, br. 1, str. 155-162, 2014. [Online]. Dostupno na: https://hrcak.srce.hr/116588. [Citirano: 26.02.2021.]
Puni tekst: hrvatski, pdf (1 MB) str. 155-162 preuzimanja: 389* citiraj
APA 6th Edition
Senvar, M.O., Vayvay, O., Kurt, E. i Hloch, S. (2014). Određivanje prioriteta među pokazateljima mjerenja učinkovitosti na tablici uravnoteženih rezultata kao pristupa upravljanju procesima primjenom fuzzy AHP: analiza slučaja u automobilskoj industriji. Tehnički vjesnik, 21 (1), 155-162. Preuzeto s https://hrcak.srce.hr/116588
MLA 8th Edition
Senvar, Malý Ozlem, et al. "Određivanje prioriteta među pokazateljima mjerenja učinkovitosti na tablici uravnoteženih rezultata kao pristupa upravljanju procesima primjenom fuzzy AHP: analiza slučaja u automobilskoj industriji." Tehnički vjesnik, vol. 21, br. 1, 2014, str. 155-162. https://hrcak.srce.hr/116588. Citirano 26.02.2021.
Chicago 17th Edition
Senvar, Malý Ozlem, Ozalp Vayvay, Eda Kurt i Sergej Hloch. "Određivanje prioriteta među pokazateljima mjerenja učinkovitosti na tablici uravnoteženih rezultata kao pristupa upravljanju procesima primjenom fuzzy AHP: analiza slučaja u automobilskoj industriji." Tehnički vjesnik 21, br. 1 (2014): 155-162. https://hrcak.srce.hr/116588
Harvard
Senvar, M.O., et al. (2014). 'Određivanje prioriteta među pokazateljima mjerenja učinkovitosti na tablici uravnoteženih rezultata kao pristupa upravljanju procesima primjenom fuzzy AHP: analiza slučaja u automobilskoj industriji', Tehnički vjesnik, 21(1), str. 155-162. Preuzeto s: https://hrcak.srce.hr/116588 (Datum pristupa: 26.02.2021.)
Vancouver
Senvar MO, Vayvay O, Kurt E, Hloch S. Određivanje prioriteta među pokazateljima mjerenja učinkovitosti na tablici uravnoteženih rezultata kao pristupa upravljanju procesima primjenom fuzzy AHP: analiza slučaja u automobilskoj industriji. Tehnički vjesnik [Internet]. 2014 [pristupljeno 26.02.2021.];21(1):155-162. Dostupno na: https://hrcak.srce.hr/116588
IEEE
M.O. Senvar, O. Vayvay, E. Kurt i S. Hloch, "Određivanje prioriteta među pokazateljima mjerenja učinkovitosti na tablici uravnoteženih rezultata kao pristupa upravljanju procesima primjenom fuzzy AHP: analiza slučaja u automobilskoj industriji", Tehnički vjesnik, vol.21, br. 1, str. 155-162, 2014. [Online]. Dostupno na: https://hrcak.srce.hr/116588. [Citirano: 26.02.2021.]

Sažetak
This article seeks to evaluate organization’s performance and minimize uncertainties and variations by presenting a methodology using fuzzy AHP in four dimensions of balanced scorecard. The purpose of this study is to prioritize the performance measurement indicators in organization that is producing automobiles for domestic and foreign market of Turkey. The case study along with the methodology used in this research can be a guideline for professionals and researchers for evaluating the processes and performance measurement indicators both in manufacturing and service organizations. The methodology of this study provides flexibility, agility, efficiency and effectiveness for preferences of the decision makers.

Ključne riječi
balanced scorecard; fuzzy; automotive

Hrčak ID: 116588

URI
https://hrcak.srce.hr/116588

[hrvatski]

Posjeta: 1.545 *