Stručni rad
https://doi.org/10.31306/s.58.3.2
Stress at the workplace in public services in the city of Šibenik
Tajana Ivanović
orcid.org/0000-0001-6216-5861
; Ustanova za zdravstvenu skrb P.P., Split, Hrvatska
Goran Nikšić
; Vojarna Croatia, Zagreb, Hrvatska
Diana Martinić
; KBC Split, Split, Hrvatska
Sažetak
The aim was to measure the stress at the workplace in several public services in the city of Šibenik and to determine the differences in the level of stress for different public services in order to plan stress-fighting strategies in the organizations. The sample included 90 subjects, 27 from professional firefighting squad, 28 from an institution for the care of elderly people, and 35 employees from the local department of waterworks and sewage. The level of psychological stress and work ability was determined using the HSE (health and safety executive) questionnaire testing stress, and the WAI (work ability index) questionnaire. The results indicate that employees at the home for the elderly perceive their work as stressful due to the nature of the work itself (great physical strain, psychological stress caused by inmates, inaccessible superiors, and insufficient support from superiors and colleagues). Surprisingly, professional firefighters rarely perceive their work as stressful, and the same is true of the waterworks and sewage employees. In conclusion, it may be summed up that it is possible to affect the level of stress, reduce or eliminate it and thus reduce its impact on the health and productivity by addressing the very source of stress, i.e. individual or organization.
Ključne riječi
stress at work; questionnaire; public services
Hrčak ID:
167714
URI
Datum izdavanja:
19.10.2016.
Posjeta: 1.997 *