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https://doi.org/10.1080/1331677X.2015.1041776

Critical success factors for different stages of business process management adoption – a case study

Brina Buh
Andrej Kovačič
Mojca Indihar Štemberger

Puni tekst: engleski, pdf (467 KB) str. 243-257 preuzimanja: 1.522* citiraj
APA 6th Edition
Buh, B., Kovačič, A. i Indihar Štemberger, M. (2015). Critical success factors for different stages of business process management adoption – a case study. Economic research - Ekonomska istraživanja, 28 (1), 243-257. https://doi.org/10.1080/1331677X.2015.1041776
MLA 8th Edition
Buh, Brina, et al. "Critical success factors for different stages of business process management adoption – a case study." Economic research - Ekonomska istraživanja, vol. 28, br. 1, 2015, str. 243-257. https://doi.org/10.1080/1331677X.2015.1041776. Citirano 27.01.2020.
Chicago 17th Edition
Buh, Brina, Andrej Kovačič i Mojca Indihar Štemberger. "Critical success factors for different stages of business process management adoption – a case study." Economic research - Ekonomska istraživanja 28, br. 1 (2015): 243-257. https://doi.org/10.1080/1331677X.2015.1041776
Harvard
Buh, B., Kovačič, A., i Indihar Štemberger, M. (2015). 'Critical success factors for different stages of business process management adoption – a case study', Economic research - Ekonomska istraživanja, 28(1), str. 243-257. https://doi.org/10.1080/1331677X.2015.1041776
Vancouver
Buh B, Kovačič A, Indihar Štemberger M. Critical success factors for different stages of business process management adoption – a case study. Economic research - Ekonomska istraživanja [Internet]. 2015 [pristupljeno 27.01.2020.];28(1):243-257. https://doi.org/10.1080/1331677X.2015.1041776
IEEE
B. Buh, A. Kovačič i M. Indihar Štemberger, "Critical success factors for different stages of business process management adoption – a case study", Economic research - Ekonomska istraživanja, vol.28, br. 1, str. 243-257, 2015. [Online]. https://doi.org/10.1080/1331677X.2015.1041776

Sažetak
Many organisations fail in their attempt to adopt business process management (BPM). Although general critical success factors (CSFs) are well understood, we argue that CSFs are not the same for all stages of BPM adoption. The purpose of this article is to identify the CSFs in different stages of BPM adoption. A case study approach was used to analyse a successful BPM adoption in a public company. The
article provides empirical insights about CSFs in individual stages of BPM adoption. We find that the guidance of external consultants was very important, although this factor is not commonly recognised in the literature. The article shows that the identification of well-known CSFs of BPM adoption gives only a limited view since the factors change between stages. Organisations need to carefully identify the stage and
prepare a roadmap for their BPM adoption.

Ključne riječi
business process management (BPM); stage of BPM; critical success factors (CSFs); Slovenian public company; case study

Hrčak ID: 171505

URI
https://hrcak.srce.hr/171505

Posjeta: 1.913 *