Izvorni znanstveni članak
Perceptions of job satisfaction and distributive justice: A case of Brazilian F&B hotel employees
Alice Nogueira Novaes Southgate
; Federal Institute of Santa Catarina, Lagoa da Conceição, Brazil
Tiago Savi Mondo
; Federal Institute of Santa Catarina, Itacorubi–Florianópolis-SC., Brazil
Sažetak
The intangible nature of service delivery means that the human element has a relevant role in achieving excellence. Therefore, the satisfaction of the company's employees and their perceptions influences this process. The objective of this study was to analyze the level of job satisfaction and the distributive justice perception of professionals working in the food and beverage industry in business hotels in downtown Florianópolis, Brazil. This exploratory and descriptive study was based on quantitative approach and had used data collection instruments consisting of a Job Satisfaction (JS) Scale and a Distributive Justice (DJ) Perception, both validated by Siqueira (2008) that were in addition to a questionnaire to survey the profile of participants. The sample was intentional non-probabilistic and was chosen according to the accessibility, location and adequacy of the hotels to the study's objectives. The study was conducted with ninety two participants working in seven hotels. Data were compiled and analyzed with descriptive statistics and inferential tests using SPSS 20. Main results showed that the level of job satisfaction was neutral. Employees were less satisfied with their salaries and more satisfied with the management. The correlation between JS and DJ was positive, concluding that it was possible to improve job satisfaction in the medium and long term by applying several key measures. The results allowed for an array of practical interventions to improve the quality of life of employees. As noted in the study's results, infrastructure played an important role in the perceptions of satisfaction, especially with the regard to kitchen employees. Another was regarding workload and stress management. Enhancing the sense of belonging in the company, was also identified as a critical managerial responsibility. Social gatherings, integration programs and non-monetary benefits were thought to be important in improving the satisfaction of the company's employees.
Ključne riječi
job satisfaction; distributive justice perceptions; hotel; Brazil
Hrčak ID:
178626
URI
Datum izdavanja:
29.3.2017.
Posjeta: 1.581 *