Izvorni znanstveni članak
https://doi.org/10.1080/1331677X.2017.1311232
If we implement it, will they come? User resistance in postacceptance usage behaviour within a business intelligence systems context
Aleš Popovič
orcid.org/0000-0002-6924-6119
Sažetak
The aim of this article is to examine individual, corporate and
technology-related factors that shape user resistance in business
intelligence systems (BIS) post-acceptance usage behaviour. The
author develops a conceptual framework and a series of propositions,
grounded on previous studies of user resistance to information systems
(IS) and post-acceptance usage. The framework proposes that three
individual-level variables (loss of power, change in decision-making
approach, change of job or job skills), four corporate-level variables
(information culture, communication, user training, service quality)
and a technology-related variable (system issues) can be attributed
to fuel user resistance towards BIS post-acceptance usage stages.
A series of propositions is offered that aims to stimulate empirical
research in this topical subject. Despite wide acknowledgement of
the importance of user resistance for IS implementation success, this
area has been under-researched in the field of BIS. This article draws
insights from theoretical and empirical studies to shed some light on
this area. A framework is presented which transcends previous works
on user resistance to IS by looking at the context of BIS use within the
voluntary use environment.
Ključne riječi
Business intelligence systems; post-acceptance use; user resistance
Hrčak ID:
182578
URI
Datum izdavanja:
1.12.2017.
Posjeta: 1.030 *