Izvorni znanstveni članak
https://doi.org/10.1080/1331677X.2017.1355256
B.P.M. in transition economies: joint empirical experience of Slovenia and Serbia
Dragana Stojanović
; Faculty of Organisational Sciences, University of Belgrade, Belgrade, Serbia
Ivan Tomašević
; Faculty of Organisational Sciences, University of Belgrade, Belgrade, Serbia
Dragoslav Slović
; Faculty of Organisational Sciences, University of Belgrade, Belgrade, Serbia
Dušan Gošnik
; Faculty of Management Koper, University of Primorska, Koper, Slovenia
Jana Suklan
; School of Advanced Social Studies, Nova Gorica, Slovenia
Klemen Kavčić
; Faculty of Management Koper, University of Primorska, Koper, Slovenia
Sažetak
Business process management (B.P.M.) is empirically linked to the
performance of organisations. Different studies in the business
process field have shown that an organisation can benefit from
B.P.M. through better financial and nonfinancial performance,
which can drive it to competitive advantage. B.P.M. is also a concept
which leads to better organised systems and can help companies in
transition economies to perform better. The purpose of this paper is
to compare B.P.M. practice in Slovenia and Serbia in order to formulate
recommendations for companies in transition economies. The
survey was carried out in 115 representatives of Slovene companies
and 91 Serbian companies in the year 2014. The conclusions and
recommendation for B.P.M. implementation in transition economies
were drawn upon similarities in B.P.M. practice between Serbian and
Slovenian companies. In addition, the differences in B.P.M. practice
were analysed in order to identify the ways one country can learn from
the experience of the other. The results from Slovenia and Serbia from
2014 are interesting for both countries from the perspective of how
B.P.M. practice could be further developed in Slovenia and Serbia. The
findings have significant managerial implications, as they will help
managers to better understand the key factors for successful B.P.M.
implementation transitional countries companies.
Ključne riječi
Business process management; business process improvement; Serbia; Slovenia; transition economy; comparison study
Hrčak ID:
193181
URI
Datum izdavanja:
1.12.2017.
Posjeta: 709 *