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Technical gazette, Vol. 25 No. 6, 2018

Original scientific paper
https://doi.org/10.17559/TV-20170705130711

Adaptive Fuzzy Model for Determining Quality Assessment Services in the Supply Chain

Milovan Tomašević ; University of Novi Sad, Faculty of Technical Sciences, Trg Dositeja Obradovica 6, 21 000, Novi Sad, Serbia
Nebojša Ralević ; University of Novi Sad, Faculty of Technical Sciences, Trg Dositeja Obradovica 6, 21 000, Novi Sad, Serbia
Željko Stević   ORCID icon orcid.org/0000-0003-4452-5768 ; University of East Sarajevo, Faculty of Transport and Traffic Engineering Doboj, Misica 52, 74 000, Doboj, Bosnia and Herzegovina
Vidan Marković ; University of Novi Sad, Faculty of Technical Sciences, Trg Dositeja Obradovica 6, 21 000, Novi Sad, Serbia
Zdravko Tešić ; University of Novi Sad, Faculty of Technical Sciences, Trg Dositeja Obradovica 6, 21 000, Novi Sad, Serbia

Fulltext: english, pdf (1 MB) pages 1690-1698 downloads: 41* cite
APA 6th Edition
Tomašević, M., Ralević, N., Stević, Ž., Marković, V. & Tešić, Z. (2018). Adaptive Fuzzy Model for Determining Quality Assessment Services in the Supply Chain. Tehnički vjesnik, 25 (6), 1690-1698. https://doi.org/10.17559/TV-20170705130711
MLA 8th Edition
Tomašević, Milovan, et al. "Adaptive Fuzzy Model for Determining Quality Assessment Services in the Supply Chain." Tehnički vjesnik, vol. 25, no. 6, 2018, pp. 1690-1698. https://doi.org/10.17559/TV-20170705130711. Accessed 23 Feb. 2019.
Chicago 17th Edition
Tomašević, Milovan, Nebojša Ralević, Željko Stević, Vidan Marković and Zdravko Tešić. "Adaptive Fuzzy Model for Determining Quality Assessment Services in the Supply Chain." Tehnički vjesnik 25, no. 6 (2018): 1690-1698. https://doi.org/10.17559/TV-20170705130711
Harvard
Tomašević, M., et al. (2018). 'Adaptive Fuzzy Model for Determining Quality Assessment Services in the Supply Chain', Tehnički vjesnik, 25(6), pp. 1690-1698. doi: https://doi.org/10.17559/TV-20170705130711
Vancouver
Tomašević M, Ralević N, Stević Ž, Marković V, Tešić Z. Adaptive Fuzzy Model for Determining Quality Assessment Services in the Supply Chain. Tehnički vjesnik [Internet]. 2018 [cited 2019 February 23];25(6):1690-1698. doi: https://doi.org/10.17559/TV-20170705130711
IEEE
M. Tomašević, N. Ralević, Ž. Stević, V. Marković and Z. Tešić, "Adaptive Fuzzy Model for Determining Quality Assessment Services in the Supply Chain", Tehnički vjesnik, vol.25, no. 6, pp. 1690-1698, 2018. [Online]. doi: https://doi.org/10.17559/TV-20170705130711

Abstracts
The problem that is being addressed in this paper is to improve the services provided by company and achieve better communication between companies in the supply chain. Therefore, a qualitative assessment of service has been required. This service is characterized by a group of parameters, which are often inaccurately estimated values, as well as their importance for the evaluation system. This is often the result of assessor´s uncertainty, variability of conditions, etc. Therefore, in the context of AM4SCM (Adaptive Model for Supply Chain Management) a mathematical model for evaluating the quality of services has been developed (FAM4QS - Fuzzy Aggregation Method for Quality Service) which is based on the fuzzy arithmetic. Selection of different values for the degrees of fuzzy power mean, which are used for evaluation of parameters or groups of parameters of the system and the service, contributes to a better assessment and it is due to the varying nature of the parameters. The observed model was simulated on 17 supply chains on the territory of the Republic of Serbia. Service quality assessment is carried out based on data from the user requirements - participants of supply chains binding the so-called fuzzy aggregation function.

Keywords
AM4SCM (Adaptive Model for Supply Chain Management); Software quality; Software services; Supply Chain Management

Hrčak ID: 212823

URI
https://hrcak.srce.hr/212823

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