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KEY PERFORMANCE INDICATORS FOR E-GOVERNMENT: METHODOLOGICAL APPROACH TO INDICATOR DEVELOPMENT

Nikša Alfirević   ORCID icon orcid.org/0000-0002-2130-982X ; Faculty of Economics University of Split, Split, Croatia
Darko Rendulić ; Karlovac University of Applied Sciences
Tanja Urem

Puni tekst: engleski, pdf (1 MB) str. 322-339 preuzimanja: 28* citiraj
APA 6th Edition
Alfirević, N., Rendulić, D. i Urem, T. (2018). KEY PERFORMANCE INDICATORS FOR E-GOVERNMENT: METHODOLOGICAL APPROACH TO INDICATOR DEVELOPMENT. Zbornik radova Ekonomskog fakulteta Sveučilišta u Mostaru, (Special Issue 2018.), 322-339. Preuzeto s https://hrcak.srce.hr/221540
MLA 8th Edition
Alfirević, Nikša, et al. "KEY PERFORMANCE INDICATORS FOR E-GOVERNMENT: METHODOLOGICAL APPROACH TO INDICATOR DEVELOPMENT." Zbornik radova Ekonomskog fakulteta Sveučilišta u Mostaru, vol. , br. Special Issue 2018., 2018, str. 322-339. https://hrcak.srce.hr/221540. Citirano 28.05.2020.
Chicago 17th Edition
Alfirević, Nikša, Darko Rendulić i Tanja Urem. "KEY PERFORMANCE INDICATORS FOR E-GOVERNMENT: METHODOLOGICAL APPROACH TO INDICATOR DEVELOPMENT." Zbornik radova Ekonomskog fakulteta Sveučilišta u Mostaru , br. Special Issue 2018. (2018): 322-339. https://hrcak.srce.hr/221540
Harvard
Alfirević, N., Rendulić, D., i Urem, T. (2018). 'KEY PERFORMANCE INDICATORS FOR E-GOVERNMENT: METHODOLOGICAL APPROACH TO INDICATOR DEVELOPMENT', Zbornik radova Ekonomskog fakulteta Sveučilišta u Mostaru, (Special Issue 2018.), str. 322-339. Preuzeto s: https://hrcak.srce.hr/221540 (Datum pristupa: 28.05.2020.)
Vancouver
Alfirević N, Rendulić D, Urem T. KEY PERFORMANCE INDICATORS FOR E-GOVERNMENT: METHODOLOGICAL APPROACH TO INDICATOR DEVELOPMENT. Zbornik radova Ekonomskog fakulteta Sveučilišta u Mostaru [Internet]. 2018 [pristupljeno 28.05.2020.];(Special Issue 2018.):322-339. Dostupno na: https://hrcak.srce.hr/221540
IEEE
N. Alfirević, D. Rendulić i T. Urem, "KEY PERFORMANCE INDICATORS FOR E-GOVERNMENT: METHODOLOGICAL APPROACH TO INDICATOR DEVELOPMENT", Zbornik radova Ekonomskog fakulteta Sveučilišta u Mostaru, vol., br. Special Issue 2018., str. 322-339, 2018. [Online]. Dostupno na: https://hrcak.srce.hr/221540. [Citirano: 28.05.2020.]

Sažetak
It is often assumed that modern information technology (IT) is a source of performance improvement. Empirical research has not univocally confirmed this assumption, since complex, extensive and resource demanding IT tools require extensive organizational restructuring, in order to be properly and successfully implemented. This generates the need to create and use business intelligence and key performance indicators (KPI) to obtain a high quality basis for making decisions in real time. In this paper, authors analyze the existence of a potential relationship between the methodological approach to defining business intelligence (BI)-related KPIs and achieving business process performance, as well as the overall organizational performance. The methodological determinants of the process, in which the KPIs are defined, are empirically analyzed and associated with the two discussed aspects of performance.

The empirical analysis is conducted for the case of e-government development, with the special emphasis on countries from Central, East and South-East Europe. The E-Government development is measured by two KPIs, which have been defined, by strictly following the recommended BI methodology. The two KPIs are related to a business process, performed by the public administration, which can be greatly facilitated by the introduction of E-Government. This is the process of opening a new enterprise, which can be also viewed as one of key measures of the national economic and entrepreneurial development. The public administration performance in serving the needs of new entrepreneurs for company registration is, therefore, considered in terms of E-Government performance. Two KPIs used measure the procedural complexity and costs for opening a new enterprise in a sample, consisting of 28 European Union member-states.

The statistical analysis uses secondary data, available from the official Eurostat Web pages. The empirical results confirm the existence of the hypothesized relationship between the methodological procedures for developing KPIs and the process performance, which affirms the need to develop both E-Government, as well as other processes in public administration, by using solid planning and methodological approaches.

Ključne riječi
key performance indicators; business intelligence; business processes; information technology; public government

Hrčak ID: 221540

URI
https://hrcak.srce.hr/221540

Posjeta: 74 *