hrcak mascot   Srce   HID

Izvorni znanstveni članak
https://doi.org/10.37741/t.68.2.9

ICTs in the hospitality industry: An importance-performance analysis among small family-owned hotels

Daniela Garbin Praničević   ORCID icon orcid.org/0000-0002-9341-7598 ; University of Split, Faculty of Economics, Business and Tourism, Department of Business Informatics, Split, Croatia
Ante Mandić   ORCID icon orcid.org/0000-0002-2524-6387 ; University of Split, Faculty of Economics, Business and Tourism, Department of Tourism and National Economy, Split, Croatia

Puni tekst: engleski, pdf (167 KB) str. 221-234 preuzimanja: 159* citiraj
APA 6th Edition
Garbin Praničević, D. i Mandić, A. (2020). ICTs in the hospitality industry: An importance-performance analysis among small family-owned hotels. Tourism: An International Interdisciplinary Journal, 68 (2), 221-234. https://doi.org/10.37741/t.68.2.9
MLA 8th Edition
Garbin Praničević, Daniela i Ante Mandić. "ICTs in the hospitality industry: An importance-performance analysis among small family-owned hotels." Tourism: An International Interdisciplinary Journal, vol. 68, br. 2, 2020, str. 221-234. https://doi.org/10.37741/t.68.2.9. Citirano 29.11.2020.
Chicago 17th Edition
Garbin Praničević, Daniela i Ante Mandić. "ICTs in the hospitality industry: An importance-performance analysis among small family-owned hotels." Tourism: An International Interdisciplinary Journal 68, br. 2 (2020): 221-234. https://doi.org/10.37741/t.68.2.9
Harvard
Garbin Praničević, D., i Mandić, A. (2020). 'ICTs in the hospitality industry: An importance-performance analysis among small family-owned hotels', Tourism: An International Interdisciplinary Journal, 68(2), str. 221-234. https://doi.org/10.37741/t.68.2.9
Vancouver
Garbin Praničević D, Mandić A. ICTs in the hospitality industry: An importance-performance analysis among small family-owned hotels. Tourism: An International Interdisciplinary Journal [Internet]. 2020 [pristupljeno 29.11.2020.];68(2):221-234. https://doi.org/10.37741/t.68.2.9
IEEE
D. Garbin Praničević i A. Mandić, "ICTs in the hospitality industry: An importance-performance analysis among small family-owned hotels", Tourism: An International Interdisciplinary Journal, vol.68, br. 2, str. 221-234, 2020. [Online]. https://doi.org/10.37741/t.68.2.9

Sažetak
This study delivers the importance-performance analysis of the information and communication technology (ICT) driven solutions among small and family-owned hotels (SFH) in Croatia. The analysis reflects the opinions of owners of 21 SFH, all of which are members of the National Association of Family and Small Hotels (OMH). The findings demonstrated the existence of a significant gap between the perception of the importance of specific innovations and actual hotel performances. In most cases, hotel performances are rated significantly lower than the perceived importance of particular innovation, which indicate that resources should be better and more wisely allocated. In some cases, hotels do not recognise the benefits of ICTs used or are not satisfied with the results. The primary constraint for higher integration of the ICTs within this sample is the lack of financial resources. The study reveals the importance-performance gaps within the perception of technological innovations in the SFHs, elaborates on potential constraints for more substantial reliance on ICTs and discusses the possible implications. Finally, the study provides recommendations for future research.

Ključne riječi
ICT; hospitality innovations; importance-performance analyses; small and family-owned hotels; Croatia

Hrčak ID: 238784

URI
https://hrcak.srce.hr/238784

Posjeta: 352 *