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Patients' observations on dental office

Zvonko Kaić ; Stomatološki fakultet Sveučilišta u Zagrebu, Zagreb, Hrvatska
Miljenko Magdić ; Stomatološki fakultet Sveučilišta u Zagrebu, Zagreb, Hrvatska

Puni tekst: engleski pdf 6.604 Kb


str. 7-14

preuzimanja: 813



The purpose of the was to find aut what the patients think of the staff, organization of work and the dental office equipment. Ninety-eight patients expressed their opinion answering open-ended questions making a part of a more extensive questionnaire. The (patients perceive the situation and form their own idea of a well-organized dental office and the staff relationships. The data obtained refer to the quality of work, the personality of the dentist and personal characteristics of the other medical staff as well as to the office equipment and the organisation of work. The human factor (the quality of work, personal characteristics of the dentist and the medical personnel) appears in 62.9% characteristics as a reason for dissatisfaction, while objective circumstances (the organization of work and the office equipment) in 37.1%. The human factor (found in 47 different characteristics, i.e. 78.3% is much more important than objective ciirouimstances (13 characteristics, i.e. 21.6%) in assessing essential characteristics of a dental office and its medical staff. Patients in the dental office scrutinizingly observe the behaviour of the dentist, the nurse and the clerk. Satisfaction of consumers of medical services, can be substantially enhanced by improved human relationships.

Ključne riječi

patients observations; dental office

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Podaci na drugim jezicima: hrvatski

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