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Brodogradnja : Teorija i praksa brodogradnje i pomorske tehnike, Vol.69 No.1 Ožujak 2018.

Izvorni znanstveni članak
https://doi.org/10.21278/brod69106

USE OF A HYBRID MCDM METHOD TO EVALUATE KEY SOLUTIONS INFLUENCING SERVICE QUALITY AT A PORT LOGISTICS CENTER IN TAIWAN

Jiun-Yan Tsai ; Department of Shipping and Transportation Management National Taiwan Ocean University Keelung 20224, Taiwan
Ji-Feng Ding ; Department of Aviation and Maritime Transportation Management Chang Jung Christian University Tainan 71101, Taiwan
Gin-Shuh Liang ; Department of Shipping and Transportation Management National Taiwan Ocean University Keelung 20224, Taiwan
Kung-Don Ye ; Department of Shipping and Transportation Management National Taiwan Ocean University Keelung 20224, Taiwan

Puni tekst: engleski, pdf (585 KB) str. 89-105 preuzimanja: 332* citiraj
APA 6th Edition
Tsai, J., Ding, J., Liang, G. i Ye, K. (2018). USE OF A HYBRID MCDM METHOD TO EVALUATE KEY SOLUTIONS INFLUENCING SERVICE QUALITY AT A PORT LOGISTICS CENTER IN TAIWAN. Brodogradnja, 69 (1), 89-105. https://doi.org/10.21278/brod69106
MLA 8th Edition
Tsai, Jiun-Yan, et al. "USE OF A HYBRID MCDM METHOD TO EVALUATE KEY SOLUTIONS INFLUENCING SERVICE QUALITY AT A PORT LOGISTICS CENTER IN TAIWAN." Brodogradnja, vol. 69, br. 1, 2018, str. 89-105. https://doi.org/10.21278/brod69106. Citirano 13.12.2018.
Chicago 17th Edition
Tsai, Jiun-Yan, Ji-Feng Ding, Gin-Shuh Liang i Kung-Don Ye. "USE OF A HYBRID MCDM METHOD TO EVALUATE KEY SOLUTIONS INFLUENCING SERVICE QUALITY AT A PORT LOGISTICS CENTER IN TAIWAN." Brodogradnja 69, br. 1 (2018): 89-105. https://doi.org/10.21278/brod69106
Harvard
Tsai, J., et al. (2018). 'USE OF A HYBRID MCDM METHOD TO EVALUATE KEY SOLUTIONS INFLUENCING SERVICE QUALITY AT A PORT LOGISTICS CENTER IN TAIWAN', Brodogradnja, 69(1), str. 89-105. doi: https://doi.org/10.21278/brod69106
Vancouver
Tsai J, Ding J, Liang G, Ye K. USE OF A HYBRID MCDM METHOD TO EVALUATE KEY SOLUTIONS INFLUENCING SERVICE QUALITY AT A PORT LOGISTICS CENTER IN TAIWAN. Brodogradnja [Internet]. 2018 [pristupljeno 13.12.2018.];69(1):89-105. doi: https://doi.org/10.21278/brod69106
IEEE
J. Tsai, J. Ding, G. Liang i K. Ye, "USE OF A HYBRID MCDM METHOD TO EVALUATE KEY SOLUTIONS INFLUENCING SERVICE QUALITY AT A PORT LOGISTICS CENTER IN TAIWAN", Brodogradnja, vol.69, br. 1, str. 89-105, 2018. [Online]. doi: https://doi.org/10.21278/brod69106

Sažetak
The main purpose of this article is to develop a hybrid multiple criteria decision-making (MCDM) model to evaluate key solutions influencing service quality at a port logistics center in Taiwan. At first, this article proposes the use of a hybrid MCDM model incorporating the Analytic Hierarchy Process (AHP), Decision Making Trial and Evaluation Laboratory (DEMATEL), and Analytic Network Process (ANP) techniques to assess the causal relationships between criterion variables, including dependent relationships and feedback mechanisms. Then, using a hypothetical port logistics center case as an example, this study focuses port logistics center service quality solutions, and applies the hybrid MCDM model constructed in this article in order to explain its functioning and assessment procedures. Finally, via the various operating steps of the hybrid MCDM model, the key logistics center service quality solutions are ranked. Furthermore, some discussions and conclusion are provided in the last of this article.

Ključne riječi
multiple criteria decision-making (MCDM); Analytic Hierarchy Process (AHP); Decision Making Trial and Evaluation Laboratory (DEMATEL); Analytic Network Process (ANP); port logistics center

Hrčak ID: 188970

URI
https://hrcak.srce.hr/188970

Posjeta: 642 *