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Consumers' attitudes towards the introduction of robots in accommodation establishments

Stanislav Ivanov   ORCID icon orcid.org/0000-0002-6851-5823 ; Varna University of Management, Varna, Bulgaria
Craig Webster ; Department of Management, Ball State University, Muncie, USA
Peyman Seyyedi   ORCID icon orcid.org/0000-0003-2172-3059 ; Allameh Tabataba'i University, Dehkade-ye Olampik, Tehran, Iran

Puni tekst: engleski, pdf (168 KB) str. 302-317 preuzimanja: 1.812* citiraj
APA 6th Edition
Ivanov, S., Webster, C. i Seyyedi, P. (2018). Consumers' attitudes towards the introduction of robots in accommodation establishments. Tourism: An International Interdisciplinary Journal, 66 (3), 302-317. Preuzeto s https://hrcak.srce.hr/206163
MLA 8th Edition
Ivanov, Stanislav, et al. "Consumers' attitudes towards the introduction of robots in accommodation establishments." Tourism: An International Interdisciplinary Journal, vol. 66, br. 3, 2018, str. 302-317. https://hrcak.srce.hr/206163. Citirano 29.11.2021.
Chicago 17th Edition
Ivanov, Stanislav, Craig Webster i Peyman Seyyedi. "Consumers' attitudes towards the introduction of robots in accommodation establishments." Tourism: An International Interdisciplinary Journal 66, br. 3 (2018): 302-317. https://hrcak.srce.hr/206163
Harvard
Ivanov, S., Webster, C., i Seyyedi, P. (2018). 'Consumers' attitudes towards the introduction of robots in accommodation establishments', Tourism: An International Interdisciplinary Journal, 66(3), str. 302-317. Preuzeto s: https://hrcak.srce.hr/206163 (Datum pristupa: 29.11.2021.)
Vancouver
Ivanov S, Webster C, Seyyedi P. Consumers' attitudes towards the introduction of robots in accommodation establishments. Tourism: An International Interdisciplinary Journal [Internet]. 2018 [pristupljeno 29.11.2021.];66(3):302-317. Dostupno na: https://hrcak.srce.hr/206163
IEEE
S. Ivanov, C. Webster i P. Seyyedi, "Consumers' attitudes towards the introduction of robots in accommodation establishments", Tourism: An International Interdisciplinary Journal, vol.66, br. 3, str. 302-317, 2018. [Online]. Dostupno na: https://hrcak.srce.hr/206163. [Citirano: 29.11.2021.]

Sažetak
Robots are increasingly discussed in academic literature as well as public discourse because of their introduction into consumers' lives. The increased usage of robots in industry will meet with resistance from customers in the service industry as well as employees in industry, as their capabilities increase and they are used to augment or replace human labour. This article explores data gathered from a 2017 survey of 393 Iranian consumers to determine how Iranians perceive the use of robots in hotels, indicating which tasks Iranian consumers find robots can do for them and those that they want humans to continue doing. The findings reveal that Iranian consumers' attitudes towards having services performed for them by robots is largely driven by general attitudes towards robots, a recognition of the advantages of robots compared to humans, experience with robots, and the social skills of robots. It is noteworthy that no demographic variables explored seem to play a role in shaping attitudes towards service in hotels by robots.

Ključne riječi
robots; artificial intelligence; hotels; hospitality; attitudes; Iran

Hrčak ID: 206163

URI
https://hrcak.srce.hr/206163

Posjeta: 3.331 *