Original scientific paper
THE ROLE OF INFORMATION COMUNICATION TECHNOLOGY IN SIX SIGMA APPROACH IMPLEMENTATION
Živko Kondić
; College of Electrical Engineering, Varaždin, Croatia
Vesna Dušak
; Faculty of organization and informatics University of Zagreb, Varaždin, Croatia
Abstract
The article discusses Six Sigma Methodology as business philosophy assuring excellent product or service quality and continuous process improving to realise highest customer satisfaction level. There are analysed methodology advantages allowing defects and costs reduction and customer satisfaction improvement. Also, authors discuss methodology successful implementation according to gathering data on business processes regulation indicators values variation, and issued products or services performances. The results of implementation process of the Six Sigma Methodology in business system depend on prompt and correct data needed for statistical analysis, and its accessibility via organisation’ information system. Correlation between implementation of Six Sigma Methodology and information system development is so strong that non-conformances could cause the Six Sigma Methodology implementation fall.
Keywords
Six Sigma methodology; quality; information system aligning
Hrčak ID:
20870
URI
Publication date:
10.6.2006.
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