Pregledni rad

BUSINESS PROCESS MODELLING: A FOUNDATION FOR KNOWLEDGE MANAGEMENT

Vesna Bosilj-Vukšić orcid.org/0000-0002-0841-7754 ; Ekonomski fakultet Sveučilišta u Zagrebu, Zagreb, Hrvatska

Sažetak

Knowledge management (KM) is increasingly recognised as a strategic practice of knowledge-intensive companies, becoming an integral part of an organisation's strategy to improve business performance. This paper provides an overview of business process modelling applications and analyses the relationship between business process modelling and knowledge management projects. It presents the case study of Croatian leading banks and the insurance company, discussing its practical experience in conducting business process modelling projects and investigating the opportunity for integrating business process repository and organisational knowledge as the foundation for knowledge management system development.

Ključne riječi

business process modelling (BPM); knowledge management (KM); Croatian financial institutions; ARIS

Hrčak ID:

20911

URI

https://hrcak.srce.hr/20911

Datum izdavanja:

18.12.2006.

Posjeta: 3.938 *