Prethodno priopćenje
https://doi.org/10.7307/ptt.v31i2.3042
Supply Chain Service Quality Improvement by E-marketplace Automation
Tanja Poletan Jugović
orcid.org/0000-0001-8248-3015
; Pomorski fakultet Rijeka
Roman Gumzej
; Univerza v Mariboru, Fakulteta za logistiko
Dragan Čišić
orcid.org/0000-0001-6235-0987
; University of Rijeka, Faculty of Maritime Studies
Sažetak
E-marketplaces have become an essential part of e-commerce. In our research, a decentralized agent-based e-marketplace platform was devised. Although there are significant agent-based supply chain models in the literature, measuring quality performance using agents is still a subject of investigation. In order to improve overall supply chain service quality by allowing companies' agents to evaluate the service quality of their partners through the history of their transactions, this article proposes a service quality agent model. The model is designed using MCDM tools to suit different approaches to supply chain management. Consequently, since more informed procurement decisions are taking place continuously and autonomously at each node of a supply chain, supply chain service quality is being improved along the whole supply chain. At the end, the service quality valuation model of the supply chain is empirically evaluated.
Ključne riječi
Hrčak ID:
219443
URI
Datum izdavanja:
26.3.2019.
Posjeta: 1.087 *