Prethodno priopćenje

https://doi.org/10.17559/TV-20200922132555

Disruptive Technologies in the Operation of Insurance Industry

Vladimir Njegomir orcid.org/0000-0003-0148-6906 ; Union university, Faculty of Law and Business Studies, Bulevar oslobodjenja 76, Novi Sad, Serbia
Jelena Demko-Rihter* orcid.org/0000-0001-7762-3095 ; University of Novi Sad, Faculty of Technical Sciences, Department of Industrial Engineering and Management, Trg Dositeja Obradovica 6, Novi Sad, Serbia
Tamara Bojanić orcid.org/0000-0001-8304-5850 ; University of Novi Sad, Faculty of Technical Sciences, Department of Industrial Engineering and Management, Trg Dositeja Obradovica 6, Novi Sad, Serbia

Sažetak

The aim of this paper is to present and discuss the opportunities and risks related to implementation of new digital disruptive technologies in the operation of insurance companies. We compare theoretical knowledge and empirical evidence of six alternative approaches of digitalization implementation in insurance companies. We review trends and analyse the application of information technologies in risk management, in sales and distribution, Insurtech, big data and predictive analytics, Internet of things (IoT), telematics devices and Blockchain technology in insurance. Regardless of the threats related to digitalization processes and increasing number of "attackers" in the insurance sector, insurance companies are slowly and gradually embracing new technologies, adapting their strategies, organizational structures, risk management, employees and culture in order to add value to their companies and to the customers.

Ključne riječi

digitalization; innovation; insurance; risk

Hrčak ID:

261361

URI

https://hrcak.srce.hr/261361

Datum izdavanja:

15.8.2021.

Posjeta: 3.899 *