Izvorni znanstveni članak
Balanced scorecard model in the function of improving the performance of healthcare organizations
Edin Medjedovic
; Clinic of Gynecology and Obstetrics, Clinical Center University of Sarajevo, Sarajevo, Bosnia and Herzegovina
*
Sabina Sehic-Krslak
; Faculty of Management and Business Economics, University of Travnik
Tarik Džambegović
; Faculty of Management and Business Economics, University of Travnik
Alma Suljević
; Clinic of Gynecology and Obstetrics, Clinical Center University of Sarajevo, Sarajevo, Bosnia and Herzegovina
Ganimeta Bakalović
; Pediatric Clinic of Clinical Center of Sarajevo, Sarajevo Bosnia and Herzegovina
Amela Muftić
; Clinical Center University of Sarajevo, Clinic for Anestehesiology and Reanimatology
Admir Rama
; Bahceci IVF Centar, Sarajevo, Bosnia and Herzegovina
Sabaheta Jonuzović-Prošić
; Clinic of Gynecology and Obstetrics, Clinical Center University of Sarajevo, Sarajevo, Bosnia and Herzegovina
Fahira Imamović
; Clinic of Gynecology and Obstetrics, Clinical Center University of Sarajevo, Sarajevo, Bosnia and Herzegovina
* Dopisni autor.
Sažetak
Performance measurement in the health sector is essential. Research results so far show that studies have mainly focused on the Balanced Scorecard (BSC) design process rather than the implementation of the BSC. There is no agreement on the perspectives that should be adopted in healthcare. Regarding the implementation of the BSC, leadership, culture and communication are especially important. Subject of research. A systematic review of research on the application of the BSC model in healthcare. Aim. Understanding the evolution of the BSC model in healthcare. The aim is to define a model for measuring the achievement of development goals through perspectives. Method. Inductive method as a systematic method by which the analysis of individual facts leads to general conclusions. The deductive and comparative method is a systematic application of the deductive way of reasoning in which individual conclusions were reached from general judgments. Using the case study method, the results of this research were defined, that is, the key business indicators, grouped into 4 perspectives, which enable the operationalization of the strategic goals of the development of the healthcare organization. Results. The possibility is demonstrated. The paper provides further research opportunities regarding the stages suitable for the implementation of BSC in healthcare.
Ključne riječi
balanced scorecard; healthcare; health management, performance measurement
Hrčak ID:
318612
URI
Datum izdavanja:
25.6.2024.
Posjeta: 206 *