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https://doi.org/10.5559/di.20.3.01

MEASUREMENT OF PERCEIVED QUALITY, PERCEIVED VALUE, IMAGE, AND SATISFACTION INTERRELATIONS OF HOTEL SERVICES: COMPARISON OF TOURISTS FROM SLOVENIA AND ITALY

MILFELNER Borut ; Faculty of Economics and Business, Maribor
Boris SNOJ ; Faculty of Economics and Business, Maribor
Aleksandra PISNIK KORDA ; Faculty of Economics and Business, Maribor

Puni tekst: engleski, pdf (198 KB) str. 605-624 preuzimanja: 21.668* citiraj
APA 6th Edition
Borut, M., SNOJ, B. i PISNIK KORDA, A. (2011). MEASUREMENT OF PERCEIVED QUALITY, PERCEIVED VALUE, IMAGE, AND SATISFACTION INTERRELATIONS OF HOTEL SERVICES: COMPARISON OF TOURISTS FROM SLOVENIA AND ITALY. Društvena istraživanja, 20 (3 (113)), 605-624. https://doi.org/10.5559/di.20.3.01
MLA 8th Edition
Borut, MILFELNER, et al. "MEASUREMENT OF PERCEIVED QUALITY, PERCEIVED VALUE, IMAGE, AND SATISFACTION INTERRELATIONS OF HOTEL SERVICES: COMPARISON OF TOURISTS FROM SLOVENIA AND ITALY." Društvena istraživanja, vol. 20, br. 3 (113), 2011, str. 605-624. https://doi.org/10.5559/di.20.3.01. Citirano 14.11.2019.
Chicago 17th Edition
Borut, MILFELNER, Boris SNOJ i Aleksandra PISNIK KORDA. "MEASUREMENT OF PERCEIVED QUALITY, PERCEIVED VALUE, IMAGE, AND SATISFACTION INTERRELATIONS OF HOTEL SERVICES: COMPARISON OF TOURISTS FROM SLOVENIA AND ITALY." Društvena istraživanja 20, br. 3 (113) (2011): 605-624. https://doi.org/10.5559/di.20.3.01
Harvard
Borut, M., SNOJ, B., i PISNIK KORDA, A. (2011). 'MEASUREMENT OF PERCEIVED QUALITY, PERCEIVED VALUE, IMAGE, AND SATISFACTION INTERRELATIONS OF HOTEL SERVICES: COMPARISON OF TOURISTS FROM SLOVENIA AND ITALY', Društvena istraživanja, 20(3 (113)), str. 605-624. https://doi.org/10.5559/di.20.3.01
Vancouver
Borut M, SNOJ B, PISNIK KORDA A. MEASUREMENT OF PERCEIVED QUALITY, PERCEIVED VALUE, IMAGE, AND SATISFACTION INTERRELATIONS OF HOTEL SERVICES: COMPARISON OF TOURISTS FROM SLOVENIA AND ITALY. Društvena istraživanja [Internet]. 2011 [pristupljeno 14.11.2019.];20(3 (113)):605-624. https://doi.org/10.5559/di.20.3.01
IEEE
M. Borut, B. SNOJ i A. PISNIK KORDA, "MEASUREMENT OF PERCEIVED QUALITY, PERCEIVED VALUE, IMAGE, AND SATISFACTION INTERRELATIONS OF HOTEL SERVICES: COMPARISON OF TOURISTS FROM SLOVENIA AND ITALY", Društvena istraživanja, vol.20, br. 3 (113), str. 605-624, 2011. [Online]. https://doi.org/10.5559/di.20.3.01

Sažetak
In the present paper, first the conceptual model of
perceived value concept as a mediating variable in tourist
perceptions of hotel services is presented and afterwards
tested with structural equation modelling. The study reveals
that: (a) the relationship between perceived hotel quality
and perceived value is strong and positive; (b) the relationship
between hotel quality and guest satisfaction
is not direct, but rather indirect through the perceived
value; (c) hotel image is significantly positively related to
perceived value and perceived hotel quality; and
(d) perceived value strongly impacts hotel guest satisfaction.
Further, invariance analysis shows that no
significant differences exist in relationships among
perceived quality, image, perceived value and
satisfaction between tourists from Slovenia and tourists
from Italy.

Ključne riječi
perceived value; perceived quality; image; hotel guest satisfaction; invariance

Hrčak ID: 72433

URI
https://hrcak.srce.hr/72433

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Posjeta: 22.787 *