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Organizational Citizenship Behavior: Verification of a Construct on a Croatian Sample

Zvjezdan PENEZIĆ ; Sveučilište u Zadru, Zadar
Ivana RAK ; Osnovna škola Antuna Mihanovića Petropoljskog, Drniš
Ana SLIŠKOVIĆ ; Sveučilište u Zadru, Zadar

Puni tekst: hrvatski pdf 210 Kb

str. 121-141

preuzimanja: 2.250



Due to the fact that research on organizational citizenship
behavior has never been conducted in Croatia, the main aim
of this study was to verify a construct on a Croatian sample.
The study was carried out using a survey and included 195
bank employees. The results show a construct that included
the following five dimensions: altruism, conscientiousness,
civic virtue, courtesy, and sportsmanship. Moreover, the
results indicate differences among the particular dimensions
with respect to socio-demographic characteristics such as
gender, age, position, and working hours. Altruism was the
only dimension of the construct which subjects assessed as
completely external to the work role, while organizational
citizenship behavior, in general, was performed only if such
behavior was part of their job description and if they were to
be rewarded for it. Furthermore, the results suggest a
significant relationship between almost all the dimensions of
organizational citizenship behavior and perception of
procedural and interactional justice, whereas such a
relationship was not obtained for distributive justice. Finally,
the results show that perception of the level of procedural
justice is the basis of the significant relationship between
dimension of altruism and job satisfaction. Further research
is needed to verify the construct on heterogeneous samples
of employees in different professions. In addition, there is a
need for better control of socio-demographic variables.
Moreover, considering the fact that subjects perceive
organizational citizenship behavior as behaviour that is
evaluated and rewarded, further studies should take into
account the matched assessment of their superiors.

Ključne riječi

organizational citizenship behavior, work role, organizational justice, job satisfaction

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Podaci na drugim jezicima: hrvatski

Posjeta: 3.496 *