Izvorni znanstveni članak
The Relationship Between Job-Related Burnout and Job Satisfaction in Personal Selling
Dragan Benazić
; Odjel za ekonomiju i turizam "Dr. Mijo Mirković" Sveučilišta Juraja Dobrile u Puli
Erik Ružić
; Financijska agencija, Regionalni centar Rijeka
Sažetak
Job burnout is a multidimensional construct that has been linked to a number of negative consequences among which decreased job satisfaction plays an important role. Burnout frequently occurs in client-centered professions, such as the sales profession. There is little research focused on this issue in the sales field, especially outside the USA. The main aim of this paper is to investigate the influence of three burnout components of job satisfaction among salespeople. Present research suggests that emotional exhaustion and personal non-accomplishment negatively influence job satisfaction among salespeople, whereas depersonalization does not.
Ključne riječi
job burnout; job satisfaction; personal selling; salesperson
Hrčak ID:
107953
URI
Datum izdavanja:
24.7.2013.
Posjeta: 4.705 *