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The Relationship Between Job-Related Burnout and Job Satisfaction in Personal Selling

Dragan Benazić ; Odjel za ekonomiju i turizam "Dr. Mijo Mirković" Sveučilišta Juraja Dobrile u Puli
Erik Ružić ; Financijska agencija, Regionalni centar Rijeka


Puni tekst: engleski pdf 217 Kb

str. 83-91

preuzimanja: 3.002

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Sažetak

Job burnout is a multidimensional construct that has been linked to a number of negative consequences among which decreased job satisfaction plays an important role. Burnout frequently occurs in client-centered professions, such as the sales profession. There is little research focused on this issue in the sales field, especially outside the USA. The main aim of this paper is to investigate the influence of three burnout components of job satisfaction among salespeople. Present research suggests that emotional exhaustion and personal non-accomplishment negatively influence job satisfaction among salespeople, whereas depersonalization does not.

Ključne riječi

job burnout; job satisfaction; personal selling; salesperson

Hrčak ID:

107953

URI

https://hrcak.srce.hr/107953

Datum izdavanja:

24.7.2013.

Podaci na drugim jezicima: hrvatski

Posjeta: 4.161 *