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ANALYSIS OF QUALITY SISTEMS IN CERTIFIED AND NONCERTIFIED CROATIAN FOREIGN TRADE ENTERPRISES

Sanja Zambelli ; Veleučilište u Rijeci, Rijeka
Dobrila Rajić ; Ekonomski fakultet-Zagreb, Sveučilište u Zagrebu


Puni tekst: hrvatski pdf 383 Kb

str. 83-100

preuzimanja: 1.295

citiraj


Sažetak

Quality control is imperative to market economy and one of the key demands for integration with the international market and the EU market in particular. The importance of quality systems is immense in enterprises where exports have a high share portion in income earnings. For this reason 150 Croatian foreign trade enterprises in the industrial and agricultural sectors were selected as samples for the present research. The paper analyses quality systems both in certified and non-certifi ed Croatian foreign trade enterprises in the industrial and agricultural sectors. The results obtained name the main characteristics as well as the differences between certified and non-certified enterprises and show: the number of employed persons, the structure of employees, the hold of the ISO standard in conformity with the primary sector of the enterprise, the main export markets, the presence of educational trainings as to applying methods and tools
for quality control and, finally, the propensity of prospective business partners towards Croatian export enterprises which hold the certificate standard ISO 9001:2000, as well as ISO 14000. The raising of quality in business activities is one of the indispensible tools for raising competitiveness of the Croatian economy. Indeed, the implementation of the quality control system ISO 9001:2000 is to originate a continuous improvement in quality and an increase of satisfaction both of the customers and all the parties involved.

Ključne riječi

quality system ISO 9000, ISO 14000, methods and tools for quality control, competitiveness, human resources, export

Hrčak ID:

123573

URI

https://hrcak.srce.hr/123573

Podaci na drugim jezicima: hrvatski

Posjeta: 2.110 *