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Pregledni rad


Sanja Zambelli ; Veleučilište u Rijeci
Dobrila Rajić ; Ekonomski fakultet-Zagreb, Sveučilište u Zagrebu
Luka Burilović ; Hrvatska gospodarska komore

Puni tekst: hrvatski pdf 265 Kb

str. 191-206

preuzimanja: 857



The ISO 9000 quality systems have proved to be a useful management tool. Nevertheless, the demands of the society have extended to additional areas of management systems, such as health and safety conditions, environmental protection, and energy and resources conservation. In this context, integrated management systems have been increasingly implemented in companies that want to ensure compliance of several standards, thus reducing the working documentation, the evaluation time and the costs of developing
and maintaining such a system. The purpose of this research is to assess the level of implementation of integrated management systems in Croatian foreign export Companies operating in the industrial and agricultural sectors, i.e. to determine the percentage of Croatian foreign export companies certified to ISO 9001, ISO 14001, OHSAS 18001 and other standards, as well as to determine whether they can lead to the increase (or decrease) of Croatian exports and, if so, to what extent. For the purpose of this research, the authors conducted a study based on a sample of 150 Croatian companies, using a questionnaire, a statistical analysis and a χ2 test. The results provide the following: the level of implementation of integrated management systems in the industrial and agricultural sectors; the size of the companies (number of employees); the certification to the ISO 9001,
ISO 14001 standards, i.e. integrated management systems; the main export markets of Croatian foreign trade companies; the tendency of potential partners to do business with certified Croatian companies; the impact of ISO standards on the increase of Croatian exports; and, finally, the overall number of certifi cations to various standards with respect to both the national level of the Republic of Croatia and the research sample. The joint implementation of the ISO 9001 and ISO 14001 standards together with other standards analysed in this paper provides the basis for sustainable development and hence for the
overall quality of management.

Ključne riječi

ISO 9001, ISO 14001, OHSAS 18001, integrated management systems, export

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Podaci na drugim jezicima: hrvatski

Posjeta: 1.695 *