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Quality Management in Slovene Public Administration – Opportunities for Learning from Experience

Gordana Žurga ; (izvanredna profesorica Fakulteta organizacijskih studija u Novom Mestu

Puni tekst: engleski pdf 180 Kb

str. 817-846

preuzimanja: 746



Public administrations in practically all countries face challenges with respect to the efficiency and quality of their services. In their endeavours for better performance, they progressively implement general public management principles and quality management. Countries exercise different approaches which have a common aim: to build the institutional and administrative capacity to adequately support their political management and national economies. The paper will present the broader context of how countries could or should manage their public administrations to strengthen their administrative capacity for quality management and achieve a sustainable public administration. Secondly, the paper will present the results of a comparative analysis of quality management in EU member states and the trends observed, and, thirdly, the case of Slovenia will be used to illustrate the approach to quality management in public administration, together with future development goals.

Ključne riječi

sustainable public administration, quality management, good practice, learning, CAF, Slovenia

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Podaci na drugim jezicima: hrvatski

Posjeta: 1.208 *