Prethodno priopćenje
https://doi.org/10.20867/thm.10.3-4.6
INFORMATION TECHNOLOGY IN HOTEL BOOKING
Vlado Galičić
; Faculty of tourism and hospitality management, University of Rijeka, Opatija, Croatia
Slobodan Ivanović
; Faculty of tourism and hospitality management, University of Rijeka, Opatija, Croatia
Davor Mijolović
; Faculty of tourism and hospitality management, University of Rijeka, Opatija, Croatia
Sažetak
Booking is one of the most important business functions of the hotel. Timely information regarding the booking situation comprises the basis for making key decisions for the future of hotel operations. Booking is also a very dynamic activity aimed at securing the best service quality possible and expanding the range of the hotel offer. One of the fundamental goals of introducing information technology in hotel booking is to increase the occupancy rate of accommodation facilities. The task of the information subsystem of booking is to provide as much relevant information as possible to the hotel management. This information will allow the management to make well-informed business decisions that will help to boost customer satisfaction, provide higher service quality and yield a greater profit in hotel operations.
Ključne riječi
hotel; booking; organisation; information technology
Hrčak ID:
181424
URI
Datum izdavanja:
30.12.2004.
Posjeta: 2.804 *